Frequently asked questions

FAQ

Are your products authentic?


Yes! All items in our store — from Pop Mart and Pokémon collectibles to streetwear and bags — are 100% authentic and sourced from trusted suppliers and official distributors.

Do you offer bulk or wholesale orders?


Absolutely! We cater to both retail shoppers and wholesale buyers. If you’re looking for multiple units or want to stock your store, contact us at support@Lumivani.shop for special pricing.

How long does shipping take?

Shipping times vary by product and location:


  • Canada: 7–12 business days

  • USA: 8–15 business days

    You’ll receive a tracking number as soon as your order ships.

What is your return policy?


We accept returns within 30 days of delivery for items in their original, unused condition. Some collectibles and hygiene-sensitive items may not be returnable. Please see our Refund Policy for full details.